Your Ultimate Call Resource
Experience an optimal call center staffing solution, with proven results at dozens of organizations nationwide.

Let Ultimate Call Resource save hours of management time, improve placement accuracy, and increase retention at your call center. We begin with first understanding your unique staffing needs using two distinct processes:

• Process Adapt gives us an understanding of your unique perceptions of quality.
  
  
• Call Resource Assessment helps us gain a better understanding of the staffing requirements of your call center.

This information is then used to create a customized recruitment strategy and further refine our process through specialized applicant screening and skills evaluations designed specifically for call centers.

• Hard skills assessments measure essential call center skills ranging from math and spelling to customer service proficiency.
  
  
• Soft skills assessments recognize that technical skills are only one part of the equation. For example, "talent assessments" predict performance by measuring a candidate's traits, including patterns of behaviors, perceptions, and attitudes.

 "VideoSelect," our free and exclusive video interviewing technology, can be used to further streamline the hiring process, by letting you preview candidates online, which can save you hours in wasted first interviews.

We are then poised to custom design your program, using:

• Innovative pay & billing structures
  To reduce training costs and turnover

• Consolidated billing & invoicing
  To improve accuracy and efficiency

• Cutting-edge assessments
  For more accurate placements

• Benchmarking of full-time employees
  To help determine an optimal fit

• Data collection and analysis
  For replacements and trending patterns