Ultimate Success Stories
How Ultimate creates remarkable experiences.

Every day, Ultimate Staffing understands the unique challenges, designs custom solutions, and creates positive results for loyal customers in diverse industries and markets across the country.

Here are a few examples of how Ultimate can bring positive changes to your own organization, and transform your perception of what a staffing partnership is all about.

Making Life Better For The People We Serve . . .

Case Study #1
A large mortgage and escrow company

Challenge
The company was using multiple staffing vendors to service more than 90 locations spread throughout Southern California. Their principal challenges included invoicing (inconsistent pricing, relatively high error rate, and time-consuming complexity), temporary quality (minimal to no training and low accountability), and an inability to leverage their overall spend of greater than $1 million.  

Solution
Ultimate designed a solution analogous to those created for On-Premise accounts, but with wide geographic distribution: A dedicated Service Manager working from a centralized branch office was assigned to the account, becoming responsible for the complete coordination of the company's staffing needs across all locations. Ultimate thereby took over all their staffing responsibilities including one-call response, recruiting, training, payroll, weekly invoice and monthly expenditure reporting, subcontracting (if necessary), and troubleshooting.

Results
With Ultimate's help, the company was finally able to streamline their billing processes, heighten efficiencies, and leverage their total spend on staffing services. Partnering with Ultimate, the company has found a dependable provider that understands and even anticipates their needs, resulting in increased flexibility, greatly improved quality, and cost savings.



Case Study #2
 A leading communications company principally involved in broadband cable networks programming content

Challenge:
A company Call Center was experiencing tremendous frustration with the incumbent, who had been servicing the account for six years. The problems seemed to be rooted in the incumbent's "off-site" approach to managing this On-Premise account: They were still recruiting from their branch offices, and didn't have the physical presence to counteract the high turnover and vacancies at the Call Center. The jobs there had a 2 week training cycle, and they were experiencing more than 70% turnover just in the training! When Ultimate first took a look, they had 26 open seats on the floor, about 50% of their total required fill.

Solution:
Ultimate's unique service offerings and values-driven culture impressed the company. Awarded the contract, the Ultimate Call Resource solution provided a fully dedicated, on-site service manager who directly supervised staffing associates, and comfortably recruited on the premises. 

Results:
Vacancies on the floor rapidly went down to zero, turnover has been drastically reduced, and 100% of the incumbent's staff has been smoothly transitioned. The company relies on their Ultimate on-premise service manager for all their needs at the Call Center, including recruiting, direct supervision, and management reporting.