Glossary of Positions

Click on any of the positions below to see a job description.

  • Administrative Assistant

    Supports an organization or department by performing administrative services. Assists management with administrative tasks such as tracking and compiling information of interest. Prepares various reports detailing the administrative information handled by the position. Reads and answers correspondence. May handle confidential information. NOTE: This is not a secretarial position.

  • Benefits & Compensation Manager

    Manages and evaluates both the compensation and benefits functions for organizations, including participating in the design of plans, hiring, salary and incentive, job evaluation, performance appraisal, life and health insurance, disability, and pension and profit sharing programs. Provides annual salary action plans.

  • Benefits Administrator

    Assesses and gives advice to supervisors and managers on methods and approaches to resolving employee benefit problems. Performs administrative work involved in the benefit functions, and maintains related records. Ensures that programs are carried out in accordance with company's policies and procedures. Specializes in human resources at the professional level, and carries out responsibilities in benefits, administering and advising employees and management on the interpretation of benefit policies, programs, and procedures.

  • Brand or Product Sales Manager

    Manages, plans, designs, develops, and implements organization's marketing plan for assigned product by establishing effective selling strategies. Provides territory analysis of competition and potential to Sales and Marketing management.

  • Buyer

    Procures materials or other goods and/or coordinates activities involved with purchasing products and services, such as raw materials, equipment, tools, parts, supplies, and advertising, for establishment. Receives and reviews requisitions requesting goods or services. Communicates with vendors to obtain product or service information, such as price, availability, and delivery schedule. Selects products for purchase by testing, observing, or examining items. Expedites orders and requests as needed.

  • Call Center Manager

    Plans and implements call center strategies and operations, enhances systems and processes, and manages a staff of Call Center Representatives, making the most effective and efficient use of call-center staff and technology resources. Determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; defines user requirements; and establishes technical specifications and production, productivity, quality, and customer-service standards.

  • Call Center Representative (General Calls)

    Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.

  • Call Center Sales Representative

    Solicits orders for merchandise or services over telephone. Calls prospective customers to explain type of service or merchandise offered. Quotes prices and persuades or attempts to persuade customers to buy, using prepared sales talk.

  • Claims Examiner

    Settles benefits claims and processes claims for payment. Assesses and answers inquiries regarding claim adjudication, including method of payment, co-pay or deductible amounts, and/or reason for denial. Requests all information from internal or outside sources to ascertain completeness and validity of claim including coordination of benefits information.

  • Coder Medical Records

    Compiles and keeps medical records of patients of health care delivery system to document patient condition and treatment. Checks medical records for completeness and to abstract and code clinical data, such as diseases, operations, procedures, and therapies, using standard classification systems.

  • Communications Coordinator

    Coordinates and implements communication activities, such as press release drafting, creation of press materials, coordination of creative assets, and photography. Designs, develops, and reviews written, graphic design, photographic, and video content to support internal and external communications such as team charts, maps, print and electronic forms, newsletters, and annual reports, across various channels.

  • Communications Manager

    Manages, creates, and implements communications programs that effectively describe and promote the organization and its products. Oversees and coordinates the work of the creative staff, and manages the production of a full range of communications products and publications, from draft creation through the final product, to support the goals of the organization. Coordinates and manages the development and production of communications materials, which may include press releases, proposals, presentation materials, information brochures, internal and external correspondence, reports, speeches, policies, procedures, solicitation, and marketing materials.

  • Content and Social Media Specialist

    Writes and curates content to post to social media sites. Collaborates with marketing team and manages public image. Identifies current social media trends and utilizes them to improve company's online presence.

  • Contracts Manager

    Manages activities of professional level personnel concerned with contracts for purchase or sale of equipment, materials, products or services. Negotiates contracts with representatives.

  • Coordinator Administrative

    Helps an organization or department by performing administrative services including filing, mailing, paying bills, running errands, managing office supply inventory and completing project-based assigned work. Arranges meetings, conference calls and appointments as well as domestic and international travel. Serves as a primary point of administrative contact for internal and external inquiries. Participates in contract and price negotiations with office vendors and service providers. Verifies and processes expense reports.

  • Copy Writer

    Composes advertising copy for use by publication or broadcast media to promote sale of products and services. Converses with sales, marketing, and other departments to decide the main selling features of product or service and discusses style and length of advertising copy. Gets additional background and current development information through research and interviews. Checks advertising trends, consumer surveys, and other data regarding marketing of specific and related goods and services to formulate presentation approach. Writes preliminary draft of copy and sends to supervisor for approval. Corrects and revises copy as necessary.

  • Customer Service Associate

    Answers questions regarding accounts, products and services. Assists customers with selection and purchase of products and services and verifies billing amount, considering available discounts, special pricing and shipping costs. Receives and processes customer's orders, returns and exchanges.

  • Customer Service Coordinator

    Enters and tracks service work orders and ensures account information and recorded data is accurate. Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency. Processes customer orders and monitors and updates customer information in CRM.

  • Data Entry Operator

    Enters data into computer using various data entry devices. Inputs lists of items, alphabetic, numeric, or symbolic in computer-readable format. Compares data entered with source documents, or re-enters data in verification format on screen to detect errors.

  • Dispatcher

    Arranges schedules and dispatches workers, work crews, equipment, or service vehicles to appropriate locations for normal installation, service, or emergency repairs or for conveyance of materials, freight, or passengers. Receives telephone and written work orders, and relays work orders, requests, messages, and information to appropriate personnel or departments.

  • Distributing Clerk

    Assembles, sorts, and routes various types of printed material. Puts together specified number of forms, manuals, or circulars for each addressee as indicated by distribution tables or instructions. Keeps records of materials sent.

  • Executive Assistant

    Supports executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office that cannot be brought to the attention of the executive. Advises individuals inside and outside the organization on the executive views on major policies or current issues facing the organization. Contacts or replies to contacts from high ranking individuals who may be from large national or international firms and may involve unique situations, and each contact must be handled differently, using judgment and discretion.

  • Export/Import Clerk

    Computes duties, tariffs, and weight, volume, and price conversions of merchandise exported to or imported from foreign countries. Calculates duties or tariffs to be paid on merchandise, using calculating machine or computer.

  • File Clerk

    Codifies, files, retrieves, and keeps electronic and hardcopy company records current. Examines incoming material and codes it numerically, alphabetically, by subject matter, or other specified system. Searches for and investigates information contained in files, adds additional data to file records, completes reports, keeps files current, and supplies information from file data or electronic data files.

  • Human Resources Assistant

    Assists one or more functional areas within Human Resources. Performs diversified clerical and administrative activities. Makes files on all new personnel, photographing and assigning employee number. Records changes on all employee status as necessary; e.g., change of address, departmental transfers, rate increases, terminations, etc. Verifies payroll changes with computer printout. Enrolls new employees in programs. Processes and records information, such as personal data, compensation, benefits, tax data; attendance, performance reviews or evaluations, and termination date and reason. Processes employment applications; and assisting in other employment activities.

  • Human Resources Business Partner

    Coordinates alignment of business objectives with employees and management in designated business units. Consults with management on human resource-related issues, suggests new HR strategies, and provides HR guidance when appropriate. Evaluates and anticipates HR-related needs, and communicates needs with the HR Department and business management. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies. Develops partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.

  • Human Resources Director

    Directs, organizes, plans, and develops the implementation and administration of human resources functions and carries out policies and procedures relating to all phases of human resources activities. Oversees activities relating to personnel rules and regulations, staffing, employee education and training, management development, labor relations, affirmative action, workers compensation administration, benefits administration, and salary administration.

  • Human Resources Generalist

    Assesses personnel policies, programs, and procedures, and informs employee and management personnel on the interpretation of them. Performs professional level human resources work and carries out responsibilities in one or more functional areas, such as, staffing, employee relations, compensation, training, employment, labor relations, safety, affirmative action and employment equity programs, and personnel research.

  • Human Resources Generalist Senior

    Shares responsibilities of the Human Resources Manager, minus supervising a staff full time; and performs Human Resources Generalist duties. Ensures the organization employs the right balance of staff in terms of skills and experience, and that training and development resources are available to enhance performance and achieve the business strategy. Assesses and responds to high level personnel issues including employee misconduct, harassment, and discrimination investigations.

  • Human Resources Manager

    Manages Human Resources staff and plans, develops, recommends, and implements human resources activities, policies, procedures, and programs for an organization, assisting upper management as requested. Manages activities relating to staffing, employee education and training, management development, labor relations, affirmative action, benefits administration, and salary administration.

  • Loan Officer

    Talks with applicants and requests specified information for loan application. Examines, assesses, and okays or recommends approval of customer applications for lines or extension of lines of credit, commercial loans, real estate loans, consumer credit loans, or credit card accounts.

  • Loan Processor

    Performs clerical and administrative support activities related to obtaining loans for borrowers. Prepares papers and assembles documents to obtain loans for borrowers. Forwards applications for loans, construction plans, credit ratings, and other related documents to loan company for approval. Draws up closing papers. Records deeds with title company and municipal authorities.

  • Mailroom Clerk

    Sorts, distributes, and dispatches incoming, outgoing, and department mail timely and accurately. Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments.

  • Maintenance Associate

    Repairs, installs, and maintains machinery, equipment, physical structures, and pipe and electrical systems in commercial or industrial establishments, following specifications, blueprints, manuals, and schematic drawings, using hand tools, power tools, hoist, crane, and measuring and testing instruments.

  • Manager Logistics

    Oversees and coordinates program activities designed to ensure effective and economical support for production of various goods and services. Assures materials, goods, labor, equipment, supplies, and other requirements are delivered in good order at an optimum time and cost.

  • Marketing Coordinator

    Leads the coordination of marketing and sales management and execution of product lines, including pricing, promotion, new product support, distribution, budgeting, sales support, and special projects. Assists in the development and implementation of annual marketing plans and programs.

  • Marketing Manager

    Manages the promotion and direction of the marketing activities, improvement of company's product image, market data, and information. Identifies and evaluates marketing strategies, based on knowledge of organization objectives, market characteristics, and cost and markup factors. Determines the demand for products and services offered by an organization and its competitors. Manages and coordinates activities of the marketing staff, including hiring, training, and performance evaluations. Identifies potential customers.

  • Medical Billing Clerk

    Checks billing data from medical office or hospital records to ensure amounts and account numbers are accurate. Prepares invoices, compiling itemized charges, and submits invoices for reimbursement. Answers patient's questions regarding statements and insurance coverage.

  • Medical Records Clerk

    Compiles, verifies, types, and files medical records of hospital or other health care facility. Operates computer to enter and retrieve data and type correspondence and reports. Reviews medical records for completeness, and files records in filing system. Locates, signs out, and delivers medical records as requested.

  • Mortgage Loan Interviewer

    Interviews loan applicants to elicit information, prepares loan request papers, verifies credit and bank references, and informs applicants whether loan requests have been approved or rejected.

  • Office Administrator

    Answers telephone calls and transfers callers to appropriate party. Operates office machines including, but not limited to, fax machines, copiers, and postage machines. Assists in the ordering and stocking of office supplies. Composes and distributes general office memos and correspondence.

  • Office Helper

    Assists office staff by performing various clerical duties in an office. Stocks clerical supplies for workers. Opens, sorts, and distributes incoming mail; collects and stamps outgoing mail; delivers messages; collects and distributes paperwork; marks, tabulates, and files articles and records.

  • Office Manager

    Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Coordinates activities of various clerical departments or workers within department. Evaluates office production, updates procedures, or devises new forms to improve efficiency of workflow. Establishes uniform correspondence procedures and style practices. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. This position is similar to an Office Supervisor, but scope of unit supervised typically involves a larger number of employees and more varied office activities. Position requires experience in the classifications managed.

  • Operations Manager

    Manages and coordinates organization, branch, plant, or department operation strategies and activities. Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goals. Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Assigns, or delegates responsibility for, specified work or functional activities and disseminates policies and objectives to supervisors/staff.

  • Product Manager (Non-Technical)

    Manages, plans and coordinates the development of new products and enhancements of existing products based on short-term and long-term needs. Determines reasonable roadmaps deadlines for new products and product enhancements considering priority, customer needs, financial limitations, staffing requirements and availablity of resources. Develops sales forecasts and implements pricing schedules that provide revenue and margins growth while remaining competitive in the market.

  • Production Planner

    Prepares production schedules for business unit or organization. Draws up master schedule to establish sequence and lead time of each operation to meet completion dates according to sales forecasts or customer orders. Arranges orders into a sequential work schedule. Examines production specifications and capacity data, and performs mathematical calculations to determine production processes, tools, and human resource requirements.

  • Project Coordinator

    Arranges schedules and regulates flow of work within or between organizational units or businesses. Checks master schedule and work orders, establishes priorities, and changes schedule according to projects, work order specifications, established priorities, and availability or capability of workers, parts, material, machines, and equipment.

  • Project Manager (Experience)

    Manages, plans, and coordinates activities of projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects. Establishes work plan and multi-disciplinary staffing for each phase of project, and arranges for recruitment or assignment of project personnel. NOTE: ERI's findings based on experience.

  • Purchasing Assistant

    Performs analytical, operational, and administrative tasks in support of Managers, Analysts, and Buyers involved in the purchase or acquisition of goods, assets, processes, patents, copyrights, or possession of other services. Monitors employer’s inventory and ensures stores or warehouses are fully stocked. Conducts detailed research for the buyers to enable them to make good decisions, assesses market trends, and conducts cost-benefit analysis of potential vendors.

  • Purchasing Clerk

    Types and performs other clerical duties related to the business of purchasing. Searches inventory records or warehouse to determine if quantity of material on hand is enough. Compiles required information and records. Verifies specifications of and edits purchase requests, and prepares purchase orders and sends them to suppliers and the department originating request. Maintains and enters purchase requisitions and new vendor information into the purchasing data system.

  • Purchasing Manager

    Manages and coordinates activities of buyers and support staff engaged in purchasing and distributing raw materials, equipment, machinery, and supplies in industrial plant, public utility, or other organization. Establishes purchasing policies and procedures and directs purchasing programs accordingly. Establishes procedures to accomplish procurement of a variety of materials in a cost-effective manner. Prepares and assigns purchase orders and change notices to purchasing agents.

  • Receptionist

    Greets and receives callers or visitors at establishment, and ascertains nature of business. Asks for caller's or visitor's name, arranges for appointment with or notifies person called upon on caller's arrival, guides caller to destination, and records name, time of call, nature of business, and person called upon.

  • Recruiter

    Converses with and asks questions of job applicants to select people meeting employer qualifications. Checks employment applications and examines work history, education and training, job skills, compensation needs, and other qualifications of applicants. Records additional knowledge, skills, abilities, interests, test results, and other data pertinent to selection and referral of applicants. Reviews job orders and matches applicants with job requirements, utilizing manual or computerized file search.

  • Sales Account Manager

    Manages the service or sale of certain accounts. Estimates and analyzes records of present and past operations, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred. Identifies and contacts potential new customers.

  • Sales Director

    Directs, develops, and implements strategies in assigned area of responsibility to grow company revenue in accordance with organization goals and objectives. Confers with management to determine sales objectives and develop policies to achieve organization goals. Reviews the market position of competing products, services, and organizations and evaluates their marketing and sales techniques. Develops, coordinates, and executes sales objectives, strategies, and advertising and promotional programs to gain market share.

  • Sales Manager

    Manages the Sales Department and sales support staff and representatives within a company. Forecasts anticipated market sales, sets sales quotas, and advises upper management about sales performance. Reviews market analyses and meets with customers to discuss their current and future needs and to assess the quality of the company's relationship with them. Analyzes sales statistics to determine sales potential and inventory requirements. Develops and implements new sales campaigns, initiatives, strategies, and programs to attract new and retain current customers.

  • Social Media Supervisor

    Handles social advertising campaigns across multiple social networks. Heads the social media teams in brainstorm sessions to identify and create strategies around promotions, engagement and content. Reviews effectiveness of campaigns in an effort to maximize results. Acts as a liaison between client and Social Media Specialists to ensure clear understanding of goals. Coordinates with the development team to plan out the best recommendations for social applications and ensure they are updated.

  • Supervisor Customer Service

    Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those concerning rates or service in connection with any product or service offered.

  • Talent Acquisition Manager

    Manages full cycle of recruitment. Develops job descriptions and position-specific recruitment campaigns to meet the needs outlined by hiring managers and business leaders. Organizes interviews for qualified candidates and advises managers on all recruitment and interviewing processes and policies.

  • Technical Recruiter

    Interviews job applicants with technical skills to select people meeting employer qualifications. Reviews employment applications and evaluates work history, education and training, job skills, compensation needs, and other qualifications of applicants. Documents additional knowledge, skills, abilities, interests, test results, and other data pertinent to selection and referral of applicants. Studies job orders and matches applicants with job requirements, utilizing manual or computerized file search.

  • Technical Writer

    Writes and updates material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance. Acquires assignments from supervisor.

  • Title Clerk

    Procures testimonial documents required to remove restrictions affecting title of landowners to property, and requisitions purchase orders and bank checks to satisfy requirements of contracts and agreements covering lease or purchase of land and gas, oil, and mineral rights. Examines leases, contracts, and purchase agreements to assure conformity to specified requirements. Examines abstract to assure complete title-coverage of land described, completeness of land description, and to detect lapses of time in abstract coverage of landowner's title.

  • Underwriter

    Examines insurance applications to evaluate, classify, and rate individuals and groups for insurance, and accepts or declines applications, following establishment underwriting standards. Checks such documents as application form, inspection report, insurance maps, and medical reports to determine degree of risk from such factors as applicant financial standing, age, occupation, accident experience, and value and condition of property upon

  • Warehouse Manager

    Manages and coordinates storage and distribution activities of the company to ensure maximum utilization of facilities. Administers operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current. Assures products, parts, or supplies are shipped, distributed, or received in an efficient manner. Evaluates physical condition of warehouse and equipment and prepares work order for repairs and requisitions for replacement of equipment.