Glossary of Positions

Salary and Management Resource Guide

Data Entry Operator Lead

Enters data into computer using various data entry devices. Inputs lists of items, alphabetic, numeric, or symbolic in computer-readable format. Compares data entered with source documents, or re-enters data in verification format on screen to detect errors. May compile, sort, and verify accuracy of data to be entered. May manipulate existing data, edit current information, or proofread new entries in database for accuracy. May utilize optical scanners. May keep record of work completed.

File Clerk

Codifies, files, retrieves, and keeps electronic and hardcopy company records current. Examines incoming material and codes it numerically, alphabetically, by subject matter, or other specified system. Searches for and investigates information contained in files, adds additional data to file records, completes reports, keeps files current, and supplies information from file data or electronic data files. Files hard copy or maintains electronic record of correspondence, cards, invoices, receipts, and other information and/or records in alphabetical or numerical order, or according to subject matter or other system. Classifies material when classification is not readily discernible. Purges obsolete or outdated files in accordance with established retirement schedule or legal requirements. May involve data entry, word processing, sorting mail, and operating copy or fax machines. May make digitized, microfilmed, or photocopied copies of records. May generate labels or reports. May make calculations to keep files current. May be designated according to material filed.

General Office Support

Assists department, performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures that may be complex. Types or enters information into computer to prepare correspondence. Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and checks. Conducts limited research. Operates various office machines, opens and routes incoming mail, answers correspondence, and prepares outgoing mail. Answers telephones, conveys messages, and runs errands. Stamps or numbers forms by hand or machine, and photocopies documents. Tabulates and posts data in record books. Proofreads records or forms. Counts, weighs, or measures material. Sorts and files records. Receives money from customers and deposits money in bank. Handles petty cash. Prepares envelopes or packages for mailing. Checks, analyzes, and classifies materials. Transfers information from reports, codes numerically, and posts to a prepared code sheet, ledger, or journal. Issues licenses, permits, certificates, writs or other legal documents, and/or titles in accordance with departmental rules and regulations. Receives and issues receipts for payments for licenses, permits, certificates, bonds, services, etc. Indexes records and information. Files information in established files. Adjusts complaints. May compute wages, taxes, premiums, commissions, and payments. May act as receptionist or as a backup for such a position. Performs other duties as assigned.

Mailroom Clerk

Sorts, distributes, and dispatches incoming, outgoing, and department mail timely and accurately. Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments. Opens envelopes by hand or machine. Stamps date and time of receipt on incoming mail. Readdresses undeliverable mail bearing incomplete or incorrect address. Examines outgoing mail for appearance and seals envelopes by hand or machine. Stamps outgoing mail by hand or with postage meter. May operate the postage meter, mail folding and inserting machine, and photocopying machine, in addition to routine office equipment. May fold letters or circulars and insert in envelopes. May weigh mail to determine that postage is correct. May keep record of registered mail. May address mail, using addressing machine.

Office Clerk

Assists department, performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures that may be complex. Types or enters information into computer to prepare correspondence. Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and checks. Conducts limited research. Operates various office machines, opens and routes incoming mail, answers correspondence, and prepares outgoing mail. Answers telephones, conveys messages, and runs errands. Stamps or numbers forms by hand or machine, and photocopies documents. Tabulates and posts data in record books. Proofreads records or forms. Counts, weighs, or measures material. Sorts and files records. Receives money from customers and deposits money in bank. Handles petty cash. Prepares envelopes or packages for mailing. Checks, analyzes, and classifies materials. Transfers information from reports, codes numerically, and posts to a prepared code sheet, ledger, or journal. Issues licenses, permits, certificates, writs or other legal documents, and/or titles in accordance with departmental rules and regulations. Receives and issues receipts for payments for licenses, permits, certificates, bonds, services, etc. Indexes records and information. Files information in established files. Adjusts complaints. May compute wages, taxes, premiums, commissions, and payments. May act as receptionist or as a backup for such a position. Performs other duties as assigned.

Administrative Assistant

Supports an organization or department by performing administrative services. Assists management with administrative tasks such as tracking and compiling information of interest. Prepares various reports detailing the administrative information handled by the position. Reads and answers correspondence. May handle confidential information. NOTE: This is not a secretarial position.

Executive Assistant

Supports executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office that cannot be brought to the attention of the executive. Advises individuals inside and outside the organization on the executive views on major policies or current issues facing the organization. Contacts or replies to contacts from high ranking individuals who may be from large national or international firms and may involve unique situations, and each contact must be handled differently, using judgment and discretion. Organizes and arranges for staff members to represent organization at meetings and conferences, using own initiative. Notes commitments made by executives during meetings and arranges for staff implementation. Reads outgoing correspondence for executive approval and alerts writers to any conflicts or departure from policies or executive's viewpoints. In executive's absence, ensures that requests for action or information are relayed to the appropriate staff member. Interprets requests, helps implement action, and decides whether executive should be notified of important or emergency matters as needed. Analyzes unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements, and performance standards to create new systems or revise established procedures. Prepares reports including conclusions and recommendations for solution of operational and administrative problems. Issues and interprets operating policies. Coordinates collection and preparation of operating reports, such as budget expenditures, and statistical records of performance data. May compose and sign correspondence for executive. May serve as the executive's representative at meetings and express the executive's viewpoints at such meetings.

Office Administrator

Answers telephone calls and transfers callers to appropriate party. Operates office machines including, but not limited to, fax machines, copiers, and postage machines. Assists in the ordering and stocking of office supplies. Composes and distributes general office memos and correspondence. Sorts and distributes incoming and outgoing mail and packages. Assists with filing and other administrative office duties. Assists with accounts receivable and payable duties such as billing, collections, disbursements, expenses, and account reconciliations. Prepares, manages, and disburses office forms.

Office Assistant

Sorts and files records, and assists staff or department in performing other clerical tasks requiring limited knowledge of systems or procedures. Answers telephone, conveys messages, and runs errands. Stamps, sorts, and distributes mail. Writes or types bills, statements, receipts, checks, or other documents, copying information from one record to another. Proofreads records or forms. Work is distinguished from General Clerk as duties are not as complex. Counts, weighs, or measures material. Receives money from customers and deposits money in bank. Addresses envelopes or packages by hand or with word processor or computer. Stuffs envelopes by hand or with envelope stuffing machine. Stamps or numbers forms by hand or machine. Photocopies documents.

Office Assistant Sr.

Helps an organization or department by performing administrative services including filing, mailing, paying bills, running errands, managing office supply inventory and completing project-based assigned work. Arranges meetings, conference calls and appointments as well as domestic and international travel. Serves as a primary point of administrative contact for internal and external inquiries. Participates in contract and price negotiations with office vendors and service providers. Verifies and processes expense reports. Makes and processes purchase orders and ensures invoices for office vendors and service providers are paid on time. Develops and maintains records, files and spreadsheets and creates procedures that support updating these materials. Coordinates office repairs as necessary. Plans staffing schedule and assigns employees to specific duties. May participate in budgeting discussions.

Office Coordinator

Helps an organization or department by performing administrative services including filing, mailing, paying bills, running errands, managing office supply inventory and completing project-based assigned work. Arranges meetings, conference calls and appointments as well as domestic and international travel. Serves as a primary point of administrative contact for internal and external inquiries. Participates in contract and price negotiations with office vendors and service providers. Verifies and processes expense reports. Makes and processes purchase orders and ensures invoices for office vendors and service providers are paid on time. Develops and maintains records, files and spreadsheets and creates procedures that support updating these materials. Coordinates office repairs as necessary. Plans staffing schedule and assigns employees to specific duties. May participate in budgeting discussions.

Office Manager

Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Coordinates activities of various clerical departments or workers within department. Evaluates office production, updates procedures, or devises new forms to improve efficiency of workflow. Establishes uniform correspondence procedures and style practices. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. This position is similar to an Office Supervisor, but scope of unit supervised typically involves a larger number of employees and more varied office activities. Position requires experience in the classifications managed. Plans office layouts and initiates cost reduction programs. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Prepares activities reports for guidance of management. Prepares employee ratings and conducts employee benefit and insurance programs. May prepare organizational budget and monthly financial reports. May hire and train clerical staff. May compile, store, and retrieve managerial data.

Project Coordinator

Schedules and coordinates flow of work within or between organizational units or businesses. Reviews master schedule and work orders, establishes priorities, and revises schedule according to projects, work order specifications, established priorities, and availability or capability of workers, parts, material, machines, and equipment. Reschedules identical processes to eliminate duplicate setups. Distributes work orders denoting number, type, and proposed completion date. Confers with supervisors to determine progress of work and to provide information on changes in processing methods received from methods or engineering departments. Compiles reports concerning progress of work and downtime due to failures of machines and equipment to apprise planning personnel of delays. May maintain inventory of equipment, materials, and parts needed to complete production. May expedite and establish delivery dates for spare parts orders. May coordinate and expedite work in automobile repair and service establishment. May use computer system to track schedule, work progress, and locate production units.

Project Manager

Manages, oversees, and coordinates project controls and activities, planning and scheduling, cost estimating and monitoring, and quality review for projects for an organization. Plans, organizes, implements, and monitors of all aspects of established safety and security policies, procedures, and programs to mitigate risk. Defines project controls objectives, including performance, cost, and schedule objectives. Develops, tracks, and maintains project schedule(s), and schedules performance on active projects. Provides direction and leadership to achieve organization's core values, mission, and safety vision. Manages the work of project controls personnel, such as specialists, coordinators, engineers, and schedulers. Delegates the needs for projects, and makes sure assignments are executed by the appropriate personnel. Directs, motivates, and develops employees for maximum performance. Provides guidance and consultation for Project Managers. Communicates project goals and objectives. Consults with, assists, and advises Engineering, Project, and Sales Department management on matters involving costs or cost estimates on proposed sales, new developments, or active projects. Develops project accounting structure, and ensures project personnel correctly assign costs to allocated structure. Develops and analyzes project budgets. Negotiates agreements with subcontractors, vendors, customers, etc., for work done on projects. Identifies and solves problems as they come up. Evaluates alternative problem solutions. Provides means and methods to improve project profitability. Develops, maintains, and provides project profitability reports. Prepares preliminary schedules for inclusion in proposals and studies. Evaluates technical and management proposals for work accomplishment. Measures results against the plan (cost, schedule, and performance), and communicates results to others. Attends project progress meetings; and identifies, develops, and provides detailed internal and external reports on progress made. Supports business development team on developing customer proposals on an as-needed and as-available basis. Ensures that a project is completed on time and within budget.

Receptionist

Greets and receives visitors at establishment, ascertains nature of business, and guides visitors to destination. Asks for visitor's name and notifies person called upon on visitor's arrival. Answers, screens, and routes incoming calls and takes messages as needed. Maintains reception area in neat and orderly condition. Assists visitors and staff with questions and information. May issue visitor's pass when required. May type memos, correspondence, reports, and other documents. May operate telephone console to receive incoming messages. May make future appointments. May perform variety of clerical duties and other duties pertinent to type of establishment. May collect and distribute mail and messages.

Operation Manager

Manages and coordinates organization, branch, plant, or department operation strategies and activities. Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goals. Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Assigns, or delegates responsibility for, specified work or functional activities and disseminates policies and objectives to supervisors/staff. Organizes resources to ensure effective production of goods and/or services. Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work. Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices. Ensures adequate training of staff and employee compliance to organization's policies and practices. Coordinates activities of department with related activities of other departments to ensure efficiency and economy. Monitors and analyzes costs and prepares department budget. Prepares reports and records on department activities for management. Managers are designated according to functions, activities, or type of department managed. May initiate or authorize employee hire, promotion, discharge, or transfer.

Call Center Representative

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Passes more complex customer inquiries to higher level Call Center Representatives.

Call Center Inbound

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Passes more complex customer inquiries to higher level Call Center Representatives.

Call Center Outbound

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Passes more complex customer inquiries to higher level Call Center Representatives.

Customer Service Coordinator

Enters and tracks service work orders and ensures account information and recorded data is accurate. Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency. Processes customer orders and monitors and updates customer information in CRM. Responds to customer inquiries and requests. Generates reports on open orders to facilitate their completion up to and including invoicing. Interviews customers to obtain information and explain available services. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.

Customer Service Supervisor

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance. Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc. Coaches representatives through positive communication and feedback. Meets regularly with team, reviewing recent events and providing communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes or actions. Monitors calls of representatives to observe employee demeanor, technical accuracy, and conformity to company policies, and discusses individual performance with each representative. Monitors individual, team, and call center productivity and results to identify and act on both positive and negative performance trends to ensure attainment of organization goals and performance targets. Keep records of customer service requests and complaints; communicates with customers; answers questions and recommends corrective services to address customer complaints. Tracks attendance, daily statistics, paid time off, sick time, etc.; generates reports and creates and maintains files on each representative as they relate to attendance, production, and reviews. Creates a detailed plan of the way to impact the team's day-to-day performance. Is required to be adept in activities of employees supervised. Assists in recruiting new staff, and schedules existing staff to ensure service level objectives are met. Works with management on refining, scheduling, and administering appropriate training sessions for new hires and existing staff. Meets with MIS to review computer hardware, software, and database issues.

Call Center Manager

Plans and implements call center strategies and operations, enhances systems and processes, and manages a staff of Call Center Representatives, making the most effective and efficient use of call-center staff and technology resources. Determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; defines user requirements; and establishes technical specifications and production, productivity, quality, and customer-service standards. Develops scripts, and ensures the Call Center Representatives have the knowledge and skills to answer customers' inquiries, requests for support, or problems quickly and effectively. Directs motivational sessions to improve productivity. Monitors calls to ensure quality standards. Analyzes and plans improvements to call-center performance. Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs, and installing upgrades. Collects, analyzes, and summarizes call center performance data and trends; and contributes information and analysis to organizational strategic plans and reviews. Meets call center financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Studies schedules and estimates time, cost, and labor needed for completion of job assignments. Establishes or adjusts work procedures to meet productivity goals. Recommends measures to improve methods, and suggests changes in working conditions to increase efficiency. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attends educational workshops; reviews professional publications; establishes personal networks; benchmarks state-of-the-art practices; and participates in professional societies. Recruits, hires, and trains staff; assigns tasks, coaches, counsels, and disciplines employees; administers scheduling systems; communicates job expectations; plans, monitors, appraises, and reviews job contributions; evaluates employee performance, plans and reviews compensation actions, and recommends or initiates promotions, transfers, and disciplinary action; and enforces policies and procedures.

Call Center General Manager

Plans and implements call center strategies and operations, enhances systems and processes, and manages a staff of Call Center Representatives, making the most effective and efficient use of call-center staff and technology resources. Determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; defines user requirements; and establishes technical specifications and production, productivity, quality, and customer-service standards. Develops scripts, and ensures the Call Center Representatives have the knowledge and skills to answer customers' inquiries, requests for support, or problems quickly and effectively. Directs motivational sessions to improve productivity. Monitors calls to ensure quality standards. Analyzes and plans improvements to call-center performance. Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs, and installing upgrades. Collects, analyzes, and summarizes call center performance data and trends; and contributes information and analysis to organizational strategic plans and reviews. Meets call center financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Studies schedules and estimates time, cost, and labor needed for completion of job assignments. Establishes or adjusts work procedures to meet productivity goals. Recommends measures to improve methods, and suggests changes in working conditions to increase efficiency. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attends educational workshops; reviews professional publications; establishes personal networks; benchmarks state-of-the-art practices; and participates in professional societies. Recruits, hires, and trains staff; assigns tasks, coaches, counsels, and disciplines employees; administers scheduling systems; communicates job expectations; plans, monitors, appraises, and reviews job contributions; evaluates employee performance, plans and reviews compensation actions, and recommends or initiates promotions, transfers, and disciplinary action; and enforces policies and procedures.

Dispatcher

Arranges schedules and dispatches workers, work crews, equipment, or service vehicles to appropriate locations for normal installation, service, or emergency repairs or for conveyance of materials, freight, or passengers. Receives telephone and written work orders, and relays work orders, requests, messages, and information to appropriate personnel or departments. Transmits assignments using radio or telephone. Arranges for necessary repairs required to restore service and schedules. Talks with customers or management to address problems or questions regarding requests for service or equipment. Compiles statistics and daily reports on work progress.

Benefits Coordinator

Assists and participates in the development and implementation of compensation and benefits programs. Processes payroll documents. Conducts benefit orientations for new hires. Facilitates the distribution of employee benefits documents and communicates with employees regarding modifications to existing benefits programs.

Benefits & Compensation Manager

Develops, implements, and administers organization's compensation and benefit programs. Coordinates and administers functions of the Human Resources Department in providing equitable compensation for all employees and the best benefits possible within the parameters of the company's resources. Communicates with employees regarding compensation and employee benefit related issues. Administers employee benefit programs, possibly including group medical, dental, vision, prescription, disability, group life, AD&D, EAP, 401(k), and flexible spending account programs. Researches and advises on benefit program enhancements. Participates in contract negotiations and renewals. Serves as primary contact for plan vendors and third party administrators. Assures compliance with State and Federal regulatory agencies. Processes enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDRO's, QMCSO's, distributions, hardships, and compliance testing. Manages open enrollment and program implementation processes. Oversees reconciliation and preparation of all billings related to benefit plans. Implements and monitors adherence to compensation and employee benefit policies, procedures, and practices. Coordinates job evaluation activities with the Compensation Committee. Administers the organization's executive incentive program.

HR Assistant

Facilitates the processes that support various functional areas within Human Resources. Monitors compliance with applicable Federal, State, and local laws as well as regulations from other applicable agencies, notifies managers of potential issues and proposes corrective action. Compiles and maintains personnel files. Records employee status updates, such as change of address, departmental transfers, rate increases and terminations, in the HR Information Systems. Administers employee benefit programs, including paid time off. Informs Payroll department of any changes to employee status and monitors accuracy of payroll and documented hours. Publishes new job listings to internal and external job boards. Schedules interviews with hiring managers and candidates. Coordinates background screening, license verification and reference checks of candidates. Organizes the new hire and on-boarding processes, including review of company policies, collection and processing of new hire paperwork, and completion of orientation. Schedules and monitors various training programs. Oversees employee evaluations, including meeting coordination, performance review finalization, and follow-up with supervisors. Receives and addresses employee questions regarding company policies, procedures and benefit plans. May coordinate recruitment events such as job fairs and open houses. May assist in maintaining immigration and visa documentation.

HR Generalist

Shares responsibilities of the Human Resources Manager, minus supervising a staff full time; and performs Human Resources Generalist duties. Ensures the organization employs the right balance of staff in terms of skills and experience, and that training and development resources are available to enhance performance and achieve the business strategy. Assesses and responds to high level personnel issues including employee misconduct, harassment, and discrimination investigations. Facilitates compensation and benefits administration, employee development, and performance management. Leads efforts to ensure equality and diversity with the development and implementation of talent acquisition and management strategies through partnering with hiring managers to help with recruiting efforts, developing job descriptions, preparing job postings, and screening, interviewing, and selecting candidates. Assesses and helps leaders and managers understand and administer personnel policies, programs, and procedures necessary for business success. Gives advice on pay and other remuneration issues, including promotion and benefits. Performs all daily Human Resources duties in the absence of the Human Resources Manager.

Senior Human Resources Generalist

Shares responsibilities of the Human Resources Manager, minus supervising a staff full time; and performs Human Resources Generalist duties. Ensures the organization employs the right balance of staff in terms of skills and experience, and that training and development resources are available to enhance performance and achieve the business strategy. Assesses and responds to high level personnel issues including employee misconduct, harassment, and discrimination investigations. Facilitates compensation and benefits administration, employee development, and performance management. Leads efforts to ensure equality and diversity with the development and implementation of talent acquisition and management strategies through partnering with hiring managers to help with recruiting efforts, developing job descriptions, preparing job postings, and screening, interviewing, and selecting candidates. Assesses and helps leaders and managers understand and administer personnel policies, programs, and procedures necessary for business success. Gives advice on pay and other remuneration issues, including promotion and benefits. Performs all daily Human Resources duties in the absence of the Human Resources Manager.

Human Resources Administrator

Provides general Human Resources support and enables Human Resources staff with clerical work and administrative duties. Administers policies, procedures, and programs relating to all aspects of human resource activity. Assures compliance with applicable Federal, State, and local laws as well as regulations from other applicable agencies. Updates personnel files and performs data entry for the HRIS system software. Assists with employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, payroll, organization development, and training. Facilitates activities related to recruitment, including job posting, candidate sourcing and coordinating assessments, interviews, requests for background checks and drug screens and/or results. Conducts the new hire and on-boarding processes, including preparation and presentation of an offer letter, review of company policies and benefit plans and collection and processing of new hire paperwork. Administers Workers Compensation in accordance with Risk Management Department standards and completes necessary follow-up work. Coordinates, plans, schedules, and maintains records for various Human Resources projects, meetings and training and development programs. Updates and maintains the exit interview process and database. Administers the unemployment process by providing vendor with necessary information and backup documentation regarding employee separation. Maintains and updates job descriptions for all positions. Responds to general inquiries regarding payroll, benefits, timecards, etc. from employees and leadership at various levels of the organization. Helps resolve work-related issues. Performs general clerical duties to include filing, copying, maintaining, tracking, mailing, and ordering Human Resources materials, etc. May assist Recruiter and attend recruitment/job fairs as needed. May compile reports and perform ad hoc reports.

HR Director

Directs the planning, design, implementation, and administration of both the compensation and benefits functions for the organization, including participating in the development of plans and the hiring and termination of key employees. Oversees the review and effectiveness of company compensation and benefit practices, programs, policies, and guidelines. Collaborates in the development of a comprehensive benefits package, including health, dental, and life insurance, retirement, and other ancillary benefits and initiatives. Researches and analyzes trends affecting pay and benefits to assess how the organization can improve its practices. Oversees qualified retirement plan participation. Assists in the accounting for insurance funded plans. Administers stock option plans. Administers long-term incentive plans with equity characteristics, such as long-term bonuses, restricted stock, stock appreciation plans, etc. Participates in the relocation of key personnel.

Recruiter/Talent Acquisition

Attracts, seeks out, interviews, and chooses job applicants to fill professional job openings. Confers with management and discusses long-range professional personnel needs to prepare and implement recruitment program. The Professional Recruiter position faces greater challenges in developing sources of candidates than nonprofessional recruiters. In addition, the Professional Recruiter's recommendations are usually given greater deference in the hiring of candidates. Contacts colleges, job fairs, etc., to arrange interviews. Provides information on company facilities and job opportunities to potential applicants. Interviews applicants to obtain work history, education, training, job skills, and salary requirements. Screens and refers qualified applicants to company hiring personnel for follow-up interview. Arranges travel and lodging for selected applicants at company expense. Performs reference and background checks on applicants. Corresponds with job applicants to notify them of employment consideration. Files and maintains employment records for future references. Projects yearly recruitment expenditures for budgetary control.

Talent Acquisition Manager

Develops and establishes recruiting strategies, processes, tactics, procedures, and recognition programs while managing recruitment services for an organization. Manages the development, implementation, and evaluation of recruiting practices and procedures, and supervises and coordinates recruiting and staffing activities. Coordinates, creates, and develops recruiting resources and tools to attract top talent. Consults with management in reference to market conditions, hiring trends, and innovation in attracting top talent. Trains recruiters to perform resume searches and all other correct company processes. Serves as lead for reporting employment metrics, affirmative action reporting, recruiting forecast, and strategies. Manages and maintains applicant tracking system. Manages departmental reporting on position status and recruitment issues. Serves as the primary point of contact for Human Resources regarding vendor issues, contract negotiation, and maintenance. Coaches, mentors, and leads the Recruiters and Recruiting Assistants.

Brand Manager

Manages, plans, designs, develops, and implements organization's marketing plan for assigned product by establishing effective selling strategies. Provides territory analysis of competition and potential to Sales and Marketing management. Provides training, education, and technical assistance to the sales force and customers. Coordinates and cooperates with Manufacturing, Marketing, and Product Managers in launching new products. Attends trade shows and industry association meetings. Provides product feedback and customer comments to Marketing teams. Participates in budgetary process. Negotiates with outside vendors as appropriate. Assists in preparation of manuals and technical publications. May establish product pricing. May review bids.

Communications Coordinator

Coordinates and implements communication activities, such as press release drafting, creation of press materials, coordination of creative assets, and photography. Designs, develops, and reviews written, graphic design, photographic, and video content to support internal and external communications such as team charts, maps, print and electronic forms, newsletters, and annual reports, across various channels. Distributes communications, such as press releases, according to the communications calendar. Updates and manages all activities on company websites and social media accounts. Collaborates to develop organizational branding and ensures all communications are consistent with company branding, marketing and communication objectives. May represent the company in public settings, such as promotional events, networking events, and speaking arrangements. May reconcile department expenses and invoices.

Communications Manager

Manages, creates, and implements communications programs that effectively describe and promote the organization and its products. Oversees and coordinates the work of the creative staff, and manages the production of a full range of communications products and publications, from draft creation through the final product, to support the goals of the organization. Coordinates and manages the development and production of communications materials, which may include press releases, proposals, presentation materials, information brochures, internal and external correspondence, reports, speeches, policies, procedures, solicitation, and marketing materials. Writes, prepares, edits, and/or reviews communication documents, and oversees publications. Assists upper management with the development of communications policies and the management of public relations issues. Consults with internal departments, develops content that promotes the appropriate message, and ensures its accuracy. Utilizes extensive knowledge of the principles, practices, and techniques of oral and written communications and interpersonal relations skills in order to determine the most effective communication methods and materials, to persuade organization management and/or personnel to accept suggestions and proposals, and to foster effective relationships among all parts of the organization.

Content/Copy Writer

Composes advertising copy for use by publication or broadcast media to promote sale of products and services. Converses with sales, marketing, and other departments to decide the main selling features of product or service and discusses style and length of advertising copy. Gets additional background and current development information through research and interviews. Checks advertising trends, consumer surveys, and other data regarding marketing of specific and related goods and services to formulate presentation approach. Writes preliminary draft of copy and sends to supervisor for approval. Corrects and revises copy as necessary. May write articles, bulletins, sales letters, speeches, annual reports, and other related informative and promotional material. May write scripts for announcers for radio and television. May contribute ideas for the naming of products and the wording of slogans for packaging and other promotional material. May enter information into computer to prepare advertising copy.

Marketing Coordinator

Leads the coordination of marketing and sales management and execution of product lines, including pricing, promotion, new product support, distribution, budgeting, sales support, and special projects. Assists in the development and implementation of annual marketing plans and programs. Helps in the development of the pricing strategy and structure. Helps manage gross profitability of product line and pricing issues. Participates in new product launches. Consolidates materials and issues reports covering advertising, public relations, and website performance. Tracks key programs and reconciles budget on a monthly basis. Assists in coordinating and executing market research projects. Answers daily correspondence and updates product reviews and public relations information on the website(s). Coordinates and executes periodic projects including consumer catalog mailings, grassroots promotions, sponsorships, etc. Maintains marketing files and media library. May screen and answer sponsorship requests.

Marketing Manager

Manages the promotion and direction of the marketing activities, improvement of company's product image, market data, and information. Identifies and evaluates marketing strategies, based on knowledge of organization objectives, market characteristics, and cost and markup factors. Determines the demand for products and services offered by an organization and its competitors. Manages and coordinates activities of the marketing staff, including hiring, training, and performance evaluations. Identifies potential customers. Develops pricing strategies, and makes forecasts on anticipated market sales. Evaluates the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment, and profit-loss projections. Negotiates contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies. Coordinates and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services. Communicates with representatives, ensuring they are kept informed of changes in territories that might affect product sales. Submits reports of sales activity and maintains records.

Sales Director

Directs, develops, and implements strategies in assigned area of responsibility to grow company revenue in accordance with organization goals and objectives. Confers with management to determine sales objectives and develop policies to achieve organization goals. Reviews the market position of competing products, services, and organizations and evaluates their marketing and sales techniques. Develops, coordinates, and executes sales objectives, strategies, and advertising and promotional programs to gain market share. Develops contract strategy and negotiates contracts in accordance with company standards and business requirements. Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates, and develops sales campaigns. Establishes distributor and key/national account relationships and ensures they are managed properly. Oversees and approves budget planning and sales forecasting and prepares other reports for management as requested. Works in conjunction with and ensures support for sales administration, product development, marketing communications, and research. Assists with the preparation of manuals and technical publications. Communicates and enforces company policy and practices. Trains, directs, develops, motivates, and evaluates sales personnel. May recommend policies and programs. May represent company at industry association meetings and trade shows to promote product

Sales Manager

Manages the Sales Department and sales support staff and representatives within a company. Forecasts anticipated market sales, sets sales quotas, and advises upper management about sales performance. Reviews market analyses and meets with customers to discuss their current and future needs and to assess the quality of the company’s relationship with them. Analyzes sales statistics to determine sales potential and inventory requirements. Develops and implements new sales campaigns, initiatives, strategies, and programs to attract new and retain current customers. Develops and follows up on business leads; and performs lead generation activities, such as cold calls and direct email. Assigns sales territories, sets sales goals and quotas, and establishes training programs for the company’s Sales Representatives. Assesses the strengths and weaknesses of the sales team, and determines how to manage the sales program based on results. Hires, trains, supports, and advises Sales Representatives on ways to generate leads, close sales, and improve sales performance; and keeps them informed of changes that might affect product sales. Develops sales scripts and motivational material. Oversees lower-level Sales Managers and their staffs. Maintains contact with dealers and distributors, and ensures customer satisfaction. Presides over sales meetings. Generates numbers for company to determine if sales goals have been met, and provides and maintains required reports.

Product Manager

Manages, plans and coordinates the development of new products and enhancements of existing products based on short-term and long-term needs. Determines reasonable roadmaps deadlines for new products and product enhancements considering priority, customer needs, financial limitations, staffing requirements and availablity of resources. Develops sales forecasts and implements pricing schedules that provide revenue and margins growth while remaining competitive in the market. Interfaces with customers to determine opportunities for product improvement. Collaborates with cross-functional teams and vendors to define, design and deliver new products and product enhancements that meet the needs of the company, its clients, and the end users. Communicates quality control plan to the product team and oversees the implementation of the plan. Develops and maintains product documentation, product instructions and user guides, product metrics and sales and marketing content strategy. May attend tradeshows to promote the product.

Sales Representative

Sells company products or services in assigned area or territory. Creates new accounts. Speaks directly with new and existing customers or clients to explain features and merits of products or services offered. Demonstrates products or services and provides assistance in the best application of products or services. Answers all questions concerning a product or service, with appropriate referrals where required. The Sales Representative (General) level is distinguished by products or services that do not require scientific training or knowledge and success is more dependent on sales ability. Closes transactions and takes orders. Submits time and expense reports to management. Investigates product/service warranty claims to ensure resolution within organization policies. Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management. Contacts prospects and explains features and merits of products or services offered, utilizing persuasive sales techniques. Calculates and quotes prices. May coordinate company technical engineering support and services to ascertain customers' needs.

Social Media Specialist

Writes and curates content to post to social media sites. Collaborates with marketing team and manages public image. Identifies current social media trends and utilizes them to improve company's online presence. Builds online marketing and social media strategy. Moderates user-generated content. Sets up and manages company social media pages/sites.

Social Media Manager

Develops and maintains comprehensive social media strategies that define how social media marketing techniques are to be applied to increase visibility and traffic of company brands, products, and services, utilizing social media platforms such as Facebook, Twitter, Pinterest, and YouTube. Heads and coordinates the development of organization-wide social media management standards, policies, and rules of engagement for social media, and plans campaigns to make full use of the strategies to market company products and services. Manages and defines a plan for social media profiles and social media administered sites, and analyzes what content is performing well and how it could be improved. Interprets site analytics, researches target demographics, defines key performance indicators, and implements enterprise level measurement, analytics, and reporting methods to gauge success. Mentors and provides training to communication and management professionals throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks. Explores and identifies ways to integrate social media into business strategies and marketing campaigns. Works with administrators, executive management, marketing managers, web analytics team, and other communications teams to coordinate projects and establish and enhance a content marketing strategy. Applies marketing research and development methods to learn and understand current and emerging social media trends and technologies. Documents financial details and creates budget plans for the utilization of social media.

Technical Writer

Writes and updates material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance. Acquires assignments from supervisor. Studies production, developmental, and experimental activities to determine operating procedure and detail. Interviews production and engineering personnel and reads journals, reports, and other material to become familiar with product technologies and production methods. Reviews manufacturer's and trade catalogs, drawings, and other data relative to operation, maintenance, and service. Studies blueprints, flowcharts, sketches, drawings, parts lists, specifications, mock ups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Reviews published materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding. May maintain records and files of work and revisions. May select photographs, drawings, sketches, diagrams, and charts to illustrate material. May assist in laying out material for publication. May arrange for typing, duplication, and distribution of material. May write speeches, articles, and public or employee relations releases.

Claims Examiner

Settles benefits claims and processes claims for payment. Assesses and answers inquiries regarding claim adjudication, including method of payment, co-pay or deductible amounts, and/or reason for denial. Requests all information from internal or outside sources to ascertain completeness and validity of claim including coordination of benefits information. Researches claim as needed. Analyzes claims to determine extent of liability, and settles claims with claimants in accordance with policy provisions. Compares data on claim application, death certificate, or physician's statement with policy file and other company records to ascertain validity and to adjudicate the claim. Corresponds with agents and claimants, or interviews them in person to correct errors or omissions on claim forms and to investigate questionable entries. Refers most questionable claims to Claims Adjuster for further investigation and settlement. Pays claimant amount due. May investigate claims in field.

Loan Coordinator/Review

Examines and assesses quality of commercial loans, and designates risk rating indicating borrower's financial strength and probability of loan repayment. Picks loans to evaluate for credit risk according to factors, such as geographical location, and type and amount of loan. Records data on worksheet, such as purpose of loan, balance, collateral, and repayment terms. Verifies value of collateral by calling appraisers and auction houses for current value of machinery and equipment. Calls real estate appraiser for new real estate appraisal. Evaluates information to determine whether lending officers have stayed within guidelines of lending authority, if loan is in compliance with banking regulations, and if required documents have been obtained. Identifies problem loans and describes deficiencies. Writes summary of analysis and reasons for assigning adverse risk rating. May act as senior analyst and coordinate data collection and evaluations of credit quality of commercial loans, and present loan review information and report to management.

Loan Officer

Interviews applicants, and reviews, evaluates, and authorizes or recommends approval of customer applications for conventional residential mortgage and FHA/VA loans. Interviews applicant and requests specified information for mortgage loan application. Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan, or may submit application to Credit Analyst for verification and recommendation. Corresponds with or interviews applicant or creditors to resolve questions regarding application information. Approves mortgage loan within specified limits or refers loan to loan committee for approval. Lesser experienced loan officers operate with moderate credit authority where more experienced senior loan officers operate with substantial credit authority involving large amounts of money or important customers. Ensures loan agreements are complete and accurate according to policy. May confer with mortgage underwriter to aid in resolving mortgage application problems. May analyze potential loan markets to develop prospects for loans. May solicit and negotiate conventional or government secured loans on commission basis. May supervise loan personnel.

Loan Processor

Performs clerical and administrative support activities related to obtaining loans for borrowers. Prepares papers and assembles documents to obtain loans for borrowers. Forwards applications for loans, construction plans, credit ratings, and other related documents to loan company for approval. Draws up closing papers. Records deeds with title company and municipal authorities. Receives approval of company and orders preliminary title reports and covenants showing financial transactions, conditions, and restrictions upon which sale is based.

Title Clerk

Procures testimonial documents required to remove restrictions affecting title of landowners to property, and requisitions purchase orders and bank checks to satisfy requirements of contracts and agreements covering lease or purchase of land and gas, oil, and mineral rights. Examines leases, contracts, and purchase agreements to assure conformity to specified requirements. Examines abstract to assure complete title-coverage of land described, completeness of land description, and to detect lapses of time in abstract coverage of landowner's title. Prepares correspondence and other records to transmit leases and abstracts. Reviews title opinion to determine nature of testimonial documents needed to meet legal objections and to assure accuracy in terms of trade. Confers with personnel of abstract company, landowners, and lease buyers to explain reasons for, and to obtain testimonial documents needed to, clear title. Prepares or requests deeds, affidavits, and other documents and transmits them to appropriate people for execution to meet title requirements. Investigates whether delinquent taxes are due on land involved in agreements and confers or corresponds with landowner to assure payment. Verifies computations of fees, rentals, bonuses, brokerage commissions and other expenses and prepares records to initiate requests for payment. Prepares purchase data sheet for records unit covering each trade or exchange. Answers queries regarding leases and contracts by mail, telephone, or personal discussion.

Underwriter

Gives approval or denial for mortgage loans, following mortgage standards. Checks and examines information on mortgage loan documents to determine if buyer, property, and loan conditions meet establishment and government standards. Assesses acceptability of loan to corporations that buy real estate loans on secondary mortgage markets, where existing mortgages are bought and sold by investors. Accepts or rejects loan application, or requests additional information. Records loan rejection specifying investor and institution guidelines and basis for declining application, such as insufficient cash reserves. Assembles documents in loan file, including acceptance or denial, and returns file to originating mortgage loan office. May be authorized by Federal agency to certify that mortgage loan applicant and property qualify for mortgage insurance endorsement from federal government.

Medical Biller

Submits electronic and paper claims to insurance carriers and verifies eligibility of insurance. Posts payments and bills out medical claims. Investigates and communicates with insurance carriers regarding inquiries from patients and patient representatives. Reviews and resolves insurance appeals and denials. Drafts letters and notices to patients, vendors, and payors as necessary. Reviews patient treatment information to ensure proper coding and billing. Reviews and resolves delinquent patient accounts. Answers patient and insurance representative communication inquiries. Reads and interprets explanations of benefits and communicates them effectively to patients. May assist in the obtaining of referrals for visits to specialists.

Medical Coder

Compiles and keeps medical records of patients of health care delivery system to document patient condition and treatment. Checks medical records for completeness and to abstract and code clinical data, such as diseases, operations, procedures, and therapies, using standard classification systems. Compiles medical care and census data for statistical reports on types of diseases treated, surgery performed, and use of hospital beds, in response to inquiries from law firms, insurance companies, and government agencies. Maintains and uses variety of health record indexes and storage and retrieval systems. Operates computer to process, store, and retrieve health information. Assists Medical Records Administrator in special studies or research as needed. May code medical records for reimbursement purposes.

Medical Doc. Control

Plans, develops, and administers health information system for health care facility consistent with standards of accrediting and regulatory agencies and requirements of health care system. Develops and implements policies and procedures for documenting, storing, and retrieving information, and for processing medical-legal documents, insurance data, and correspondence requests in conformance with Federal, State, and local statutes. Supervises staff, directly or through subordinates, in preparing and analyzing medical documents. Participates in development and design of computer software for computerized health information system. Coordinates medical care evaluation with medical staff and develops criteria and methods for such evaluation. Develops in-service educational materials and conducts instructional programs for health care personnel. Analyzes patient data for reimbursement, facility planning, quality of patient care, risk management, utilization management, and research. May manage medical records department.

Buyer

Procures materials or other goods and/or coordinates activities involved with purchasing products and services, such as raw materials, equipment, tools, parts, supplies, and advertising, for establishment. Receives and reviews requisitions requesting goods or services. Communicates with vendors to obtain product or service information, such as price, availability, and delivery schedule. Selects products for purchase by testing, observing, or examining items. Expedites orders and requests as needed. Responsibilities are those of a professional level and excluded are paraprofessional buyers. Estimates values according to knowledge of market price. Determines method of procurement, such as direct purchase or bid. Prepares purchase orders or bid requests. Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority. Maintains procurement records, such as items or services purchased, costs, delivery, product quality or performance, and inventories. Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. Keeps abreast of market trends, changes in business practices in the assigned markets, new or altered types of materials entering the market, etc. May work with manufacturers or persuade potential vendors to undertake the manufacturing of custom-designed items according to user's specific needs and specifications. May approve invoices for payment. May expedite delivery of goods to users.

Contracts Manager

Manages activities of professional level personnel concerned with contracts for purchase or sale of equipment, materials, products or services. Negotiates contracts with representatives. Administers personnel functions of department, such as training, work scheduling, promotions, transfers, and performance ratings. Analyzes records of supply sources, movements of materials from plants, and current and prospective demands. Coordinates work of sales, production, and shipping departments to implement procurance of products or services in accordance with needs. Performs liaison work with engineering and production departments concerning contractual rights and obligations. May manage contracts for entire company, department, or for specified product.

Dispatcher/Scheduler

Arranges schedules and dispatches workers, work crews, equipment, or service vehicles to appropriate locations for normal installation, service, or emergency repairs or for conveyance of materials, freight, or passengers. Receives telephone and written work orders, and relays work orders, requests, messages, and information to appropriate personnel or departments. Transmits assignments using radio or telephone. Arranges for necessary repairs required to restore service and schedules. Talks with customers or management to address problems or questions regarding requests for service or equipment. Compiles statistics and daily reports on work progress.

Distribution Clerk

Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms

Import/Export Clerk

Computes duties, tariffs, and weight, volume, and price conversions of merchandise exported to or imported from foreign countries. Calculates duties or tariffs to be paid on merchandise, using calculating machine or computer. Examines documents, such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country. Converts foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents, using rate charts. May correspond with foreign companies.

Logistics Manager

Oversees and coordinates program activities designed to ensure effective and economical support for production of various goods and services. Assures materials, goods, labor, equipment, supplies, and other requirements are delivered in good order at an optimum time and cost. Provides subcontractors, suppliers, management, and customers with logistics technology that ensures effective and economical support. Analyzes contractual commitments, customer specifications, design changes, and other data to plan and develop logistic program activities from conceptual stage through life-cycle of product. Develops and implements program activities, coordinates efforts of subcontractors, suppliers, production departments, and field service personnel, and resolves problems in area of logistics to ensure meeting of commitments. Develops and initiates preparation of handbooks, bulletins, and information systems to provide and supply logistics support. Compiles data on standardization and interchangeability of parts to expedite logistics activities. Determines logistic support sequences and time phasing, problems arising from location of operational area, and other factors, such as environmental and human factors affecting personnel. May perform special research or technical studies critical to logistic support functions. May utilize computer techniques for analysis, simulation or information systems and documentation.

Maintenance Technician

Installs, troubleshoots, repairs, and performs highly diversified maintenance operations on plant production and facility equipment, according to safety and productive maintenance systems and processes to support the achievement of the site's business goals and objectives. Performs scheduled plant preventive maintenance activities on machines, equipment, and plant facilities as well as emergency and unscheduled repairs with the objective of optimizing plant performance and plant operating efficiency. Reads and interprets equipment manuals and work orders to perform required maintenance and services. Performs mechanical, electrical, pneumatic, hydraulic, plumbing, and carpentry functions, duties, and responsibilities which include testing, maintenance, and repair of all major components of the plant. Diagnoses problems, replaces or repairs parts, tests, and makes adjustments. Detects faulty operations, defective materials, and reports them and any unusual situations to management. Completes and submits assigned inspection and testing data as required. Complies with and ensures that peers and subcontractors demonstrate safe work practices in compliance with Federal, State, and local codes and with company safety policies and procedures. Performs inspections on new equipment.

Planner

Plans and prepares production schedules for business unit or organization. Draws up master schedule to establish sequence and lead time of each operation to meet completion dates according to sales forecasts or customer orders. Translates orders into a sequential work schedule. Analyzes production specifications and capacity data, and performs mathematical calculations to determine production processes, tools, and human resource requirements. Plans and schedules workflow for each department and operation according to previously established production sequences and lead times. Plans sequence of operations. Confers with department supervisors to determine status of assigned projects. Expedites operations that delay schedules, and alters schedules to meet unforeseen conditions. Prepares production reports. May prepare lists and purchase orders to obtain required materials, tools, and equipment.

Project Controls Manager

Manages, oversees, and coordinates project controls and activities, planning and scheduling, cost estimating and monitoring, and quality review for projects for an organization. Plans, organizes, implements, and monitors of all aspects of established safety and security policies, procedures, and programs to mitigate risk. Defines project controls objectives, including performance, cost, and schedule objectives. Develops, tracks, and maintains project schedule(s), and schedules performance on active projects. Provides direction and leadership to achieve organization's core values, mission, and safety vision. Manages the work of project controls personnel, such as specialists, coordinators, engineers, and schedulers. Delegates the needs for projects, and makes sure assignments are executed by the appropriate personnel. Directs, motivates, and develops employees for maximum performance. Provides guidance and consultation for Project Managers. Communicates project goals and objectives. Consults with, assists, and advises Engineering, Project, and Sales Department management on matters involving costs or cost estimates on proposed sales, new developments, or active projects. Develops project accounting structure, and ensures project personnel correctly assign costs to allocated structure. Develops and analyzes project budgets. Negotiates agreements with subcontractors, vendors, customers, etc., for work done on projects. Identifies and solves problems as they come up. Evaluates alternative problem solutions. Provides means and methods to improve project profitability. Develops, maintains, and provides project profitability reports. Prepares preliminary schedules for inclusion in proposals and studies. Evaluates technical and management proposals for work accomplishment. Measures results against the plan (cost, schedule, and performance), and communicates results to others. Attends project progress meetings; and identifies, develops, and provides detailed internal and external reports on progress made. Supports business development team on developing customer proposals on an as-needed and as-available basis. Ensures that a project is completed on time and within budget.

Purchasing Clerk

Types and performs other clerical duties related to the business of purchasing. Edits purchase requests and prepares purchase orders. Keeps files and records of materials, prices, inventories, and deliveries. Interacts with suppliers for quotations, and to follow up purchases. Operates computer for cost calculations, extensions, and discount applications.

Purchasing Assistant

Provides support in functional areas of a purchasing department. Corresponds with suppliers for quotations, and to follow up purchases. Usually required to operate computer for cost calculations, extensions, and discount applications. May require an associate’s degree in a related area with 2-4 years of experience in the field or in a related area.

Purchasing Manager

Manages and coordinates activities of buyers and support staff engaged in purchasing and distributing raw materials, equipment, machinery, and supplies in industrial plant, public utility, or other organization. Establishes purchasing policies and procedures and directs purchasing programs accordingly. Establishes procedures to accomplish procurement of a variety of materials in a cost-effective manner. Prepares and assigns purchase orders and change notices to purchasing agents. Analyzes market and delivery conditions to determine present and future material availability and prepares market analysis reports. Keeps informed of economic, industrial and other trends that affect markets, prices, and delivery conditions. Reviews and monitors requisitions, supply sources, supplies, quotations, terms, etc. Recommends major purchases of materials on the basis of anticipated changes in prices or on unusual availability situations. Reviews purchase order claims and contracts for conformance to company policy. Participates in contract negotiations and vendor selection. Monitors performance and capabilities of vendors to ensure maintenance of delivery, quality, and price commitments. Develops and installs clerical and office procedures and practices, and studies work flow, sequence of operations, and office arrangement to determine expediency of installing new or improved office machines. Arranges for disposal of surplus materials. Hires, trains new staff members, and supervises and evaluates job performance of purchasing department personnel. Acts as a liaison in dealings between vendors and user departments when necessary. May perform duties of Buyer.

Warehouse Manager

Manages and coordinates storage and distribution activities of the company to ensure maximum utilization of facilities. Administers operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current. Assures products, parts, or supplies are shipped, distributed, or received in an efficient manner. Evaluates physical condition of warehouse and equipment and prepares work order for repairs and requisitions for replacement of equipment. Works with Director in ensuring coordination of warehouse activities such as production, sales, records control, and purchasing departments. Takes precautions to secure warehouse contents against loss. Evaluates inventory on hand. Prepares or reviews distribution documents. Manages salvage of damaged or used material. Screens, hires, trains staff, evaluates employee performance, and recommends or initiate promotions, transfers, and disciplinary action for warehouse personnel. May participate in planning personnel-safety and plant-protection activities.